SHIPPING & RETURNS

AUSTRALIA:

FREE Express on orders over $200
$10 flat rate EXPRESS POST with tracking

Akin is dedicated to great customer service and we are focused on getting orders to our customers as quickly as possible - We aim to process your order within 1-2 business days.

Australian orders should be received within 1-3 business days from shipment date. If you still have not received your purchase after this time, please notify support@akinmoto.com.

All Australian orders will be sent via Australia Post Express Parcel service. 
 

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INTERNATIONAL:

FOR THE MOST UP-TO-DATE INFORMATION, AND DELIVERY TIMES PLEASE VISIT THIS PAGE: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

All international postage costs are calculated at checkout and subject to your location, parcel size and the shipping service chosen. We will only ever charge you the exact shipping cost - We charge you what Australia Post charges us.

Shipping service options:

International Standard Post - No signature required

International Express Post - Signature required (recommended)

If you have any questions, please contact us directly at support@akinmoto.com. We are here to help you!

International taxes, duty charges and VAT

  • All international orders may be subject to import taxes, duties or VAT depending on the laws and customs regulations of the destination country.
  • These charges are the buyer’s responsibility as Akin Moto is only charging the transportation fee for your order to your shipping address.
  • These charges will typically be due once your parcel arrives at customs for the country of destination and are charged by the government of the country in which you live.
  • As each country varies, we strongly recommend researching any import taxes, duties or VAT for your country before placing your order as these charges are the buyer’s responsibility.
  • We strongly recommend that ALL international customers include a contact number in their order details.

If you have any questions please contact us at support@akinmoto.com and we will do our best to guide you.

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TRANSIT COVER:

Transit cover can be purchased as additional peace of mind for your delivery. Cost of transit cover is calculated at the shipping stage of your order.

If you have any questions about transit cover please contact us at support@akinmoto.com.

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RETURNS AND EXCHANGES:

First things first, we are here to help you. We care about all of our customers and urge you to email any questions to: support@akinmoto.com

Exchanges

Picked the wrong size? No worries! We accept size exchanges within 30 days of your order purchase date. Goods must be in their original condition as received, unworn and with tags. Please note there are no refunds for change of mind or incorrect choice after an order has been processed. Exchanges are subject to stock availability.

If you would like to exchange an item please contact customer service at: support@akinmoto.com. Please be sure to include your full name, order number, which products you’d like to exchange and the reason why you want to exchange the product/s.

We will work with you to come up with a solution.

For all returns, postage costs are the responsibility of the customer. We strongly recommend sending all parcels via a traceable service. We are not responsible for any lost or missing parcels.

Our return address is:

Akin Moto
2/15 Leda Drive
Burleigh Heads
QLD 4220
Australia 

 

Return for Credit

If you are not satisfied with any item that you receive from us, and a size exchange is not a suitable solution, please let us know as soon as possible. We may receive the item back for a store credit of the purchase price at our discretion. All returns for credit must meet the same conditions as any return for exchange.

 

Condition and Packaging of returned items

Any items returned must be in the same condition as purchased with original tags and packaging, and must be undamaged and unmarked.

In the event that the product has been used for periods longer than trying on, then no replacement, credit, or refund will be provided, except at our discretion.

 

Refunds

If you have placed a new order with us and wish to cancel your order before it is shipped we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order (before we’ve begun to pick, pack and organise shipment of your order). If we have already started processing your order, then we are unable to provide any refund, unless otherwise agreed upon at our discretion.

Refunds will not be available in any other circumstances.

Still unsure? Email us at support@akinmoto.com and we’ll be happy to discuss how this directly applies to your order.

 

Got a faulty product?

We're so sorry! Please email support@akinmoto.com with the details (and photos if possible) of the fault and we will endeavour to get back to you with a solution ASAP. 

 

*Please Note any products received under promotion are excluded from exchange terms above.

 

INTERNATIONAL RETURNS POLICY

If you are based outside of Australia, please email us at support@akinmoto.com and we will work with you on tailored return solution. All returns must be made within 30 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.